Terms & Conditions


Thank you for your interest in LondonPulseNetball.com (our site). This page, together with the documents referred to on it, sets out the terms and conditions (T&Cs) on which London Pulse Limited (our, us and we) supply any of the products or services listed on our website LondonPulseNetball.com and on which you may use our site.

Our Privacy Policy and any other policies, rules or guidelines that may be applicable to particular offers or features of the Website are also incorporated into these Conditions. By visiting or using the Website placing an order on our site, you expressly agree to these Terms & Conditions, as updated from time to time.

If you are unable to agree to the terms and conditions listed, thank you for your interest but please do not place any orders on our site. Should you have any queries relating to London Pulse Netball, our terms and conditions or our site please contact us: info@londonpulsenetball.com

LondonPulseNetball.com is a site operated by London Pulse Limited. We are registered in England and Wales under company number 10139484. Our registered office is: Ridgecourt, The Ridge, Epsom, Surrey KT18 7EP. Our registered VAT number is 308 8780 72.

The headings and subheadings are inserted for convenience only and shall not affect the construction of this Agreement.

These Terms and Conditions are governed by English Law and any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.

1. Our Rights

1.1 We reserve the right to:

(a) amend both our terms and conditions and privacy policy without prior notice and to whatever extent is deemed suitable by us. Your continued use of our site (or any part of it) following such change should be deemed to be your acceptance of such change. It is your responsibility to regularly check whether the terms and conditions have been changed; and/or

(b) modify or amend, either permanently or temporarily, our site (or any part of it) with or without notice to you and you confirm that we shall not be liable to you or any third part for any modification to or withdrawal of our site; and/or

(c) monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints relating to the Website and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website)

(d) remove or amend, either permanently or temporarily, product availability and pricing without prior notice to you and you confirm that we shall not be liable to you or any third party for any variation of the product availability or pricing. 

1.2 Please note that our site is subject to change from time to time. You will not be eligible for any compensation if you are unable to use our site (or any part of it) because of a site failure, suspension or removal of our site from public use.

1.3 Your order constitutes an offer to buy a product from our site. All orders are subject to acceptance by us; this is confirmed by receipt of an email from London Pulse Limited. The contract between us will only be formed when we send you this confirmation email. Proof of sending shall be deemed sufficient proof the contract has formed.

2. Site Use & Availability

2.1 You may use our site only for lawful purposes. You will not use our site (or any part of it) for any illegal purpose.

2.2 Certain areas of our site will permit you to enter some content of your own. Where this is the case, the content must not:

(a) contain any material which is obscene, offensive, inflammatory or which promotes discrimination against any individual or company in respect of race, sex, religion, nationality, disability, sexual orientation or age

(b) infringe any copyright or trademarks associated with either London Pulse Limited, our partners or any other business or person

(c) be used to imitate another person or misrepresent your identity or affiliation to any team, club, university, school or other organisation

2.3 You will not:

(a) upload or transmit through our site any computer viruses, macro viruses, trojan horses, worms, robots, logic bombs or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or the site itself. By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990 and we will report any such activity to relevant law enforcement authorities; and/or

(b) use any robot, spider, offline reader, site search/retrieval application or other manual or automatic device, tool, or process to retrieve, index, data mine or in any way reproduce or circumvent the navigational structure or presentation of the Website or its contents, including with respect to any CAPTCHA displayed on the Website; and/or

(c) take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; and/or

(d) alter or modify any part of the Website other than as may be reasonably necessary to use the Website for its intended purpose.

2.4 You agree that in the event that you have any right, claim or action against any end user of our site arising out of that end user’s use of our site, then you will pursue such right, claim or action independently of and without recourse to us.

3. Privacy Policy

For the purpose of the Data Protection Act 1998 (the Act) the data controller is London Pulse Limited.

3.1 We process information about you in accordance with our privacy policy as described here: Privacy Policy

3.2 When setting up an account you will be asked to provide us with your name, billing address and delivery address details, email address, telephone number and a password. Your payment details will also be used by our payment terminal partner in the process.

3.3 We may also obtain further information about you from competitions entered or other general usage of the site. We use your information for the following:

(a) To handle orders, deliver products, process payments and refunds and provide statements; and/or

(b) To communicate with you about your order. If you contact us, we will keep a record of the correspondence relating to your query, order or other maker; and/or

(c) To contact you by email, post or telephone to ask you for feedback and comments on our services. On occasion this process may be passed to external agencies; and/or

(d) Contact you relating to London Pulse Limited products, events, promotions, competitions and special offers that may be of interest to you; and/or

(e) To prevent or detect fraud or abuses of our site and enable third parties to carry out related work.

4. Intellectual Property

4.1 You acknowledge that all rights including copyright and database rights, in the website and its contents are owned by or licensed to London Pulse Limited, or otherwise used by London Pulse Limited as permitted by applicable law or the copyright holder.

4.2 You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon or underlying source code for any purpose without written permission from London Pulse Limited or the copyright holder. We are the owner of all trademarks including names, images, logos, registered or unregistered designs, copyrights and any other intellectual property which appear on our site.

4.3 London Pulse Limited does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holder’s rights.

5. Our Liability

5.1 Our total liability to you under the Contract will be limited to the amount paid by you for the Products purchased. We have taken every care in the preparation of the content of our site. However, the content displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

5.2 We will not be responsible for any errors or omissions or for the results obtained from the use of such content or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can.

5.3 To the extent permitted by law, we hereby expressly exclude any and all liability (whether arising in contract, tort or otherwise) for any direct, indirect or consequential loss or damage which you or any third party may incur in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it.

5.4 This does not affect any liability we have to you under the Contract. These limitations and exclusions do not affect your statutory rights and only apply to the extent permitted by applicable law. Nothing in these terms and conditions shall limit our liability for death or personal injury caused by our negligence or that of our servants, agents, employees or any liability in the tort of deceit.

6. Our Contract

6.1 After making an order, you will receive an email from us accepting your order. Your order constitutes an offer to buy a product from our site. All orders are subject to acceptance by us; this is confirmed by receipt of the email from London Pulse Limited. The contract between us will only be formed when we send you this confirmation email.

7. Availability & Delivery

7.1 Subject to stock availability we will aim to dispatch products ordered from our Online ‘Shop’ before 2pm on the same working day. We make every reasonable effort with our delivery partners to ensure that delivery expectations are achieved, however this is not guaranteed by us or our delivery partners.

7.2 Whilst every effort will be made to deliver orders within the target time, occasionally seasonal trends or unavoidable circumstances mean the delivery window may be extended even after an order has been confirmed. The target delivery date is neither confirmed nor contractually binding.

7.3 London Pulse Limited reserves the right to split the supply of the ordered goods into more than one delivery.

7.4 Delivery costs for Products on our site are for Online ‘Shop’ products delivered to the UK Mainland only. Please contact London Pulse Head Office for International delivery costs of online shop products.

8. Prices & Payments

8.1 The price of the products on the Online ‘Shop’ section of our will be as displayed at LondonPulseNetball.com except in cases of obvious error. These prices include VAT at the current rate but exclude delivery costs which will be added to the total amount due at the checkout stage.

8.2 In the case of an obvious error, we are under no obligation to provide the product to you at the incorrect price, even after the Contract between us has been formed, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an error.

8.3 Payments for LondonPulseNetball.com are processed through Stripe who accept Visa and MasterCard credit cards, Visa debit cards (Visa Delta, Electron and Debit), Maestro, Switch and Solo.

9. Refunds & Returns

9.1 For plain stock items purchased on our Online ‘Shop’ that have not been customised you can return these items within 28 days from the date the delivery is received for a full refund. We will offer a full cost refund excluding delivery charges providing the goods are unopened, undamaged and returned in the original packaging with all swing labels and tags still attached. Thereafter you may exchange the product for an alternative of equal value at LondonPulseNetball.com.

9.2 London Pulse Hub kit orders are made to order products and are non-refundable but we will exchange for an alternative size if the product you ordered does not fit.

10. Product Aftercare

10.1 Printed products are machine washable up to 30° Celsius. Do not dry clean, tumble dry or bleach your garments and only iron on the reverse of any print. Wash garments inside out.

10.2 LondonPulseNetball.com cannot be held responsible for any damage caused by the cleaning or drying processes once kit has been received.

11. Courses & Camps

11. 1 By applying for this course the parent/guardian gives full permission for their child to participate in London Pulse Netball Camps. Netball is a fast and exciting sport requiring a lot of physical exertion and it is your responsibility as the parent/guardian to ensure that your child is fully fit before sending her on the Netball camp/Netball course/ Netball session.

11.2 Sports injuries rarely occur as part of normal participation and London Pulse Netball cannot be held responsible for any such injury which may occur.

11.3 It is also important that players wear suitable trainers in good condition and bring plenty of water, food and sunscreen and wear appropriate clothing for the day. We would also advise you to discuss the need for appropriate care of personal belongings with your child as these are not the responsibility of London Pulse Netball and its coaches.

11.4 All participants must be registered before participating and sign out at the end of the day/session.

11.5 Payments If the participant withdraws after being accepted refunds will not be made. In the unlikely event that the course is cancelled a full refund will be given. In the event of severe weather conditions an alternative coaching programme will be delivered.

11.6 Photographs will be taken of participants during the course of activities and used for promotional material. If a participant has strong views about not having their image publicised, please send an email to info@londonpulsenetballnetball.com with your request along with your daughter’s name.

11.7 No video recording will take place – even on virtual camps and courses.

11.8 Insurance – All Participants are covered by Public Liability Insurance whilst attending London Pulse Netball Camps. London Pulse cannot be held responsible for any act, omission or loss of damage unless proven to be caused by London Pulse’s negligence. London Pulse advices all participants to take out their own personal liability insurance. London Pulse does not take responsibility for events that are outside of their control.